Privacy notice

Version beta-2026-09-02 · Effective 2 September 2026

This notice explains how Jerno collects and uses personal information during the beta. It applies to the public website, beta signup, cloud workspace and supported broker integrations.

1. Who is responsible

Be Unstoppable Ltd is the legal entity operating Jerno and the data controller responsible for the personal information described in this notice.

Controller address:
10 Windbrook
Sunderland
SR2 0FE

Privacy enquiries and rights requests can be sent to hello@jerno.ai.

2. Information we collect

Depending on the features you use, we may process account details, profile preferences, original audio, transcripts, confirmed trade details, chart snapshots, playbook reviews, notification subscriptions, support conversations, broker account labels and broker-confirmed executions.

If you join the Jerno Beta list, we collect your email address, mailing-list membership and subscription confirmation status.

On Jerno's public marketing pages, Umami Cloud measures page paths and titles, referral sources, campaign and URL parameters, selected marketing actions, approximate location, and general browser, operating-system and device information. Jerno does not attach account identifiers, journal content, broker information, contact-form text or email addresses to these analytics events. Umami uses an incoming IP address and browser information transiently to derive approximate location and a rotating session identifier, but states that it does not store the IP address. The implementation does not use analytics cookies or assign an Umami distinct ID. Umami is not loaded on Jerno's signed-in product or administration pages.

If you deliberately attach safe technical details to an in-app support conversation, the snapshot is limited to the Jerno release, general page, browser and operating-system family, device class, workspace mode, broker provider and connection health, and capture time. It excludes raw browser strings, IP addresses, broker logins, account identifiers, trade identifiers, journal content and credentials. Demo workspace information remains in that browser unless you deliberately export it.

3. Why we use it and our lawful bases

We use personal information to authenticate accounts, provide the journal and features you request, process submitted recordings, link broker evidence, deliver requested notifications, calculate in-product analytics, protect the service and respond to support enquiries. Where this processing is necessary to provide Jerno or take steps you request before using it, we rely on performance of a contract. We rely on our legitimate interests to keep the service secure and reliable, prevent misuse, provide support and understand how the public website is used, provided those interests are not overridden by your rights. We may also process information where necessary to comply with a legal obligation.

For the Jerno Beta signup, we use your email address to manage beta access and send product updates and launch news. The lawful basis for these marketing communications is your consent. Loops double opt-in is used to confirm your subscription. You may withdraw consent at any time by using the unsubscribe mechanism included in every marketing email or by contacting hello@jerno.ai.

4. Audio and AI processing

When production AI is configured and you choose to process a recording, audio is sent server-side to OpenAI for transcription. The transcript may then be processed to suggest structured trade fields. Suggestions remain editable and the original recording is preserved separately where available. Secret API keys are never sent to the browser.

5. Broker connections and notifications

Supported read-only connections may provide account labels and confirmed execution details needed to prepare journal prompts and reconcile outcomes. Jerno does not use these connections to place, modify or cancel orders. Enabling notifications stores an encrypted device push subscription, which you can remove in Settings.

6. Service providers

The beta may use Supabase for authentication, database and protected media storage; OpenAI for selected transcription and extraction; configured market-data providers for chart context; web-push infrastructure for notifications; and providers needed to host and secure the service.

Loops processes signup and contact information on Jerno's behalf for mailing-list management, double opt-in and email delivery. Umami Cloud provides privacy-focused analytics for Jerno's public marketing website. These providers process information only for the services Jerno has configured them to provide, subject to their applicable contractual terms.

7. Retention

Journal records and authenticated in-app support conversations are retained while your account remains active or until you delete them or your account. In-app support messages and their optional diagnostic snapshots are included in your account export and deleted when you delete the account. Guest enquiries are retained only while needed to answer, manage and evidence the request, after which they are reviewed for deletion. Limited security records and infrastructure backups may be retained for as long as reasonably necessary for security, recovery, legal or compliance purposes.

Unconfirmed beta signups are deleted after 30 days if double opt-in is not completed. Confirmed beta subscriber information is retained until you unsubscribe, request deletion or the Jerno Beta mailing list is retired. After an unsubscribe, only the minimum suppression information necessary to ensure that the person is not accidentally contacted again is retained.

8. Support diagnostics and optional repairs

Your journal reasoning remains private by default. You may explicitly allow authorised Jerno owners or administrators to find relevant entries and open one entry's written reasoning with its instrument, note type and recorded time while diagnosing your account. Each request requires a recorded support reason and is written to a protected access log. You may separately permit limited corrections to written reasoning or the Live, Paper or Practice classification. Every such repair is audited, retains its previous value and can be restored. Neither permission includes recordings, raw transcripts, charts, broker credentials, notification endpoints, execution prices or broker-confirmed P&L.

9. Your choices and rights

You may ask Jerno for access to your personal information and, where applicable, ask us to correct, delete, restrict or provide a portable copy of it. You may also object to processing based on legitimate interests. To make a request, email hello@jerno.ai. We may need to verify your identity before completing a request.

You may withdraw consent to beta marketing at any time by using the unsubscribe mechanism in a marketing email or emailing hello@jerno.ai. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Within the app, you can correct extracted fields, delete recordings separately, export journal information and authenticated support conversations, delete entries, disable notifications, choose whether a support conversation includes safe technical details, independently enable or revoke journal diagnostic and repair permissions, or request account deletion from Settings. Starting a support conversation never enables journal diagnostic or repair access.

10. Security and international processing

Production media buckets are private and accessed using short-lived signed links. Sensitive credentials remain server-side. Some service providers may process personal information outside the United Kingdom. Where UK data protection law treats this as a restricted transfer, Jerno is responsible for ensuring that an appropriate transfer mechanism applies. You may contact hello@jerno.ai for more information about relevant provider locations and safeguards.

11. Children

Jerno is not designed for children. Beta access is intended only for people who are legally able to use the service and any connected trading account.

12. Changes and complaints

Material changes to this notice will be dated on this page. If you have a privacy question or complaint, contact Jerno first at hello@jerno.ai so we can investigate it. You also have the right to complain to the UK Information Commissioner's Office. Information about making a complaint is available on the ICO website.

13. Financial disclaimer

Jerno is a journaling and performance-review tool. It does not provide financial advice, predictions or trade recommendations.

Version beta-2026-09-02 · Effective 2 September 2026.